EmTrust (Whistleblowing)

What is Whistleblowing?

Whistleblowing refers to the act of a person disclosing, based on first-hand knowledge, sufficient and credible information with respect to any Wrongdoing. Wrongdoing encompasses various actions including but not limited to, the below:

• Illegal acts including criminal activities.
• Deliberate breach of regulations, internal policies, and procedures.
• Fraud, misuse, and abuse of company property.
• Corruption, bribery, money laundering, and/or terrorist financing.
• Questionable accounting and audit practices.
• Cover-up or attempted cover-up of any of the above; and/or
• Financial and procedural malpractice, including those relating to mismanagement, misappropriation of funds, actual or suspected fraud or abuse of authority.

Whistleblowing Policy

Emarat has an approved Whistleblowing policy to govern the whistleblowing framework and related procedures. The Whistleblowing Policy handles all fraud-related incidents. However, non-fraud related incidents/issues/grievance as described below will be handled as follows:

• The Customer Complaints function at Emarat shall handle all customer experience related complaints. Please refer to the following page: Contact Us (emarat.ae) to share the concerns related to customer experience.
• All non-fraud-related complaints, including, but not limited to, harassment, bullying, as well as health, safety, and environment violations will be handled by internal committees created for the purpose.

Related Policies

Whistleblowing Policy